Returns & Exchanges

Overview

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed, and will automatically be shipped to your address within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sunbaeglasses.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@sunbaeglasses.com for questions related to refunds and returns.